Privacy Policy
Welcome to Lucky Card Parlour
This Privacy Policy explains how Lucky Card Parlour collects, uses, and protects your personal information when you visit our website or interact with our restaurant and card lounge.
We are committed to protecting your privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy applies to information collected through our website, in-person visits, phone calls, and email communications. By using our website or providing information to us, you consent to the practices described in this policy.
Effective date: 2026-09-07
Information We Collect
Information You Provide
- Name, email address, phone number, and any other details you include in your message.
- Reservation details such as date, time, number of guests, and any special requests.
- Information provided when you sign up for our newsletter or respond to surveys.
We do not collect financial information or payment details through the website. We do not collect information related to gambling or betting, as our venue is strictly for social, offline card play.
Information Collected Automatically
- IP address, browser type, operating system, and referring URLs.
- Pages visited, time spent on pages, and other usage statistics.
- This information is collected using cookies and similar technologies.
We use analytics services to understand website traffic and improve user experience. You can control cookies through your browser settings.
How We Use Your Information
We use your personal information to provide and improve our services, respond to your inquiries, and manage reservations.
- To process and confirm reservations for dining, poker sessions, and private gatherings.
- To respond to your questions, comments, or requests.
- To send you updates about our venue, events, and promotions, if you have opted in.
- To analyze website usage and improve our content and user experience.
- To comply with legal obligations and protect our rights.
We do not sell or rent your personal information to third parties. We may share information with service providers who assist us in operating the website or conducting business, under strict confidentiality agreements.
Data Security and Retention
Security Measures
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure.
- We use secure servers and encryption for data transmission.
- Access to personal information is restricted to authorized personnel only.
- We regularly review our security practices to ensure data protection.
No method of transmission over the internet is 100% secure, but we strive to use commercially acceptable means.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Reservation information is kept for a reasonable period to manage bookings and improve services.
- Marketing communications are retained until you unsubscribe.
- Analytics data is anonymized and retained for trend analysis.
You may request deletion of your personal information at any time by contacting us.
Your Rights and Contact Information
Your Privacy Rights
- You may request access to the personal information we hold about you.
- You may request correction of inaccurate or incomplete information.
- You may request deletion of your personal information, subject to legal obligations.
- You may opt out of marketing communications at any time.
To exercise these rights, contact us using the details below.
Contact Us
- Email: [email protected]
- Phone: +61 453 928 671
- Address: 1 Macquarie Street, Sydney NSW 2000, Australia
We will respond to privacy inquiries within a reasonable timeframe.